ledger.com/start | Ledger Getting Started Hub

A concise step-by-step presentation: setup, backup, safety, and resources.

Overview

This hub walks you through the essential steps to start using your Ledger hardware wallet safely. You’ll learn how to unbox and set up the device, initialize and secure your recovery phrase, connect to an app, and follow best security practices. The content below is organized as headings and short actionable steps so you can follow along when visiting ledger.com/start.

What you need before you begin

  • A Ledger device (Ledger Nano S Plus, Ledger Nano X, or similar).
  • A computer or smartphone with a USB port or Bluetooth (depending on model).
  • A stable internet connection to download the official Ledger Live app.
  • A quiet, private place to write and store your recovery phrase.

Step-by-step setup

  1. Download Ledger Live: Go to ledger.com/start and download the official Ledger Live app for your OS.
  2. Unbox and power on: Connect the device to your computer or pair via Bluetooth (Nano X). Follow the on-screen instructions on the device.
  3. Create a new wallet: Choose Create a new device on the device and in Ledger Live. Select a secure PIN (do not reuse an existing PIN you use elsewhere).
  4. Write down your recovery phrase: The device will generate a 24-word recovery phrase. Write it down on the provided recovery sheet — do not store it digitally.
  5. Verify the phrase: The device asks you to confirm a few words. This ensures the phrase was recorded correctly.
  6. Install apps: In Ledger Live, install specific coin apps (e.g., Bitcoin, Ethereum) on your device to create accounts.
  7. Create accounts & receive funds: Add accounts in Ledger Live, then use your receive address in the app to transfer funds into your hardware wallet.

Security best practices

Never share your 24-word recovery phrase. Ledger or support will never ask for it. If anyone requests it — assume it's a scam.
  • Only download Ledger Live from the official site and verify checksums/signatures if available.
  • Keep your recovery phrase offline and in multiple secure physical locations (e.g., safe deposit box).
  • Use a unique, strong PIN on your device and enable passphrase protection if you need extra privacy layers.
  • Be cautious of phishing: always confirm the URL when visiting any wallet or exchange site and never paste your recovery phrase into a website.

Common troubleshooting

Device not recognized

Try a different USB cable/port, ensure the device is unlocked, and make sure Ledger Live is up to date.

Forgot PIN

If you forget your PIN you must reset the device and restore from your recovery phrase — keeping that phrase secure is critical.

Transaction not confirmed

Verify network fees and check the blockchain explorer for the status. Some wallets let you accelerate transactions.

Lost recovery phrase

If the phrase is lost and you do not have a backup, funds cannot be recovered. This is why multiple offline backups are recommended.

FAQs & resources

For detailed guides, compatibility lists, and support articles, consult the official knowledge base at ledger.com/start. If you need personalized help, use the official support channels listed on Ledger’s site — never share your recovery phrase with support chat or email.

Next steps

After setup, practice a small test transaction to verify everything works. Consider reading about passphrase usage, multisig setups, and hardware wallet best practices to increase your security posture. Keep software updated and periodically review your backup locations.